Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The person who fills this position will provide support services to the firm’s skip tracing efforts, with a special focus on documenting the results of our findings. This person will need several skill sets and some of the duties will involve:
• Documenting status reports submitted from field agents in the internal case management system and communicating those status updates to clients.
• Organizing documents, photos, and other files submitted by both clients and field agents.
• Writing and editing reports based on materials submitted by field agents. The ideal candidate for this position will have superior writing and editing skills, including the ability to follow an established written style.
Qualified candidates should also have excellent communication skills and be able to handle heavy call volumes.
Find the satisfaction that comes with helping our clients LOCATE and RECOVER their Collateral. If you have a strong sense of personal ownership and are committed to delivering more than our clients expect, You will find that working with Flying “A” is one of the most rewarding LOCATE and RECOVERY companies in the Industry.